At Garden Care Sale Store, we’re committed to making your gardening experience as smooth as our well-oiled lawnmowers. Whether you’re planting, pruning, or powering through your garden tasks, we’ve got your back with transparent shipping and returns policies.
Shipping Information
Order Processing Time
We know you’re eager to get your gardening projects started. All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Options
We offer two reliable shipping methods to get your gardening essentials to you:
1. Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Best for: When you need your gardening tools and supplies quickly
2. Free Shipping
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Minimum order: $50
- Best for: Budget-conscious gardeners who can wait a little longer
Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some Asian countries and remote areas.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your garden goodies every step of the way.
Returns & Exchanges
We want you to be completely satisfied with your gardening purchases. If something isn’t right, here’s how we’ll help make it right:
Our Return Policy
You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible:
- Item must be unused and in its original packaging
- Original receipt or proof of purchase is required
- Item must be in the same condition as when received
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Opened containers of fertilisers, pest control products, or plant care chemicals
- Used gardening machinery (chainsaws, lawnmowers, hedge trimmers, etc.)
- Personalized garden decor items
How to Initiate a Return or Exchange
Follow these simple steps to return or exchange your gardening products:
- Contact us at [email protected] within 15 days of receiving your order
- Provide your order details and reason for return/exchange (use our template below)
- Wait for approval – we’ll respond within 2 business days with return instructions
- Package your item securely in its original packaging
- Ship the item back to our Dallas facility (return shipping is at customer’s expense unless the return is due to our error)
Return Shipping Information
You are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.
Return Address:
Garden Care Sale Store Returns
3706 Platinum Drive
Dallas, TX 75201
United States
Refund Process
Once your return is received and inspected (typically within 5 business days), we’ll process your refund or exchange:
- Refund method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing time: 3-5 business days after approval
- Bank processing: Additional 5-10 business days may be required for the refund to appear on your statement
For exchanges, we’ll ship the replacement item once we receive your return. Shipping times follow our standard delivery schedule.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Garden Care Sale Store Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
Product Name: [Product Name]
Reason for Return: [Please specify]
Preferred Resolution: [Refund/Exchange for [Product Name]]
Please advise on next steps. I look forward to your response.
Best regards,
[Your Full Name]
[Your Contact Information]
Damaged or Defective Items
If your gardening tool or machinery arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order details. We’ll arrange for a replacement or refund and cover return shipping costs.
Important: For defective garden machinery (lawnmowers, chainsaws, etc.), please do not attempt to use the product and follow our safety instructions.
Need Help?
Our gardening experts are happy to help with any shipping or returns questions. Contact us at [email protected] and we’ll respond within 2 business days.
Thank you for choosing Garden Care Sale Store for your gardening needs. We’re committed to helping your garden – and your shopping experience – flourish!