FAQ

We specialize in a wide range of gardening equipment and supplies including:

• Power tools (chainsaws, hedge trimmers, lawnmowers)
• Hand tools and accessories
• Lawn and plant care products
• Garden decor and plant supports
• Cultivation equipment and grow-your-own supplies

Browse our complete menu categories to find everything for your gardening projects.

Consider your garden size and specific tasks:

• Small gardens: Grass trimmers and compact cultivators
• Medium-large gardens: Lawnmowers and hedge trimmers
• Heavy-duty work: Professional-grade chainsaws and shredders

Our product descriptions include recommended garden sizes and uses. For personalized advice, email our gardening experts at [email protected].

Yes! We carry a selection of Machinery Accessories including spare batteries, blades, and maintenance kits. We recommend ordering spare parts with your original purchase to ensure compatibility and avoid future delivery waits.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through our encrypted checkout system.

You can create an account during checkout by selecting “Create an Account” after entering your email address. Account benefits include:

• Faster checkout
• Order tracking
• Personalized gardening tips
• Seasonal product recommendations

We process orders quickly to get you your gardening supplies promptly. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We offer two reliable shipping methods:

• Standard Shipping ($12.95 worldwide): Via DHL/FedEx (10-15 days after dispatch) – Recommended for urgent gardening needs
• Free Shipping: Via EMS (15-25 days after dispatch) for orders over $50 – Best for non-urgent items

Gardening Tip: Plan ahead! Order seasonal items like lawnmowers in early spring and leaf blowers in early fall to ensure timely delivery.

Yes! We ship globally to gardening enthusiasts everywhere, except some remote areas in Asia and certain other locations. During checkout, simply enter your address to confirm delivery availability to your location.

Our Dallas-based team carefully packages each item with appropriate protection:

• Delicate items (garden decor, plant supports): Bubble wrap and reinforced boxes
• Heavy machinery (lawnmowers, cultivators): Custom foam padding and sturdy crating
• Liquid products (fertilizers): Sealed, leak-proof packaging

We take special care to ensure your gardening tools arrive in perfect condition.

We want you to be completely satisfied with your gardening purchases. You may return most items within 15 days of receipt for a refund or exchange, provided they are:

• In original condition
• In the original packaging
• Accompanied by proof of purchase

Some exceptions apply for safety and hygiene reasons (e.g., opened pest control products).

Please email our customer care team at [email protected] with:

• Your order number
• Item(s) you wish to return
• Reason for return

We’ll provide return instructions and a shipping label if applicable. Returns must be initiated within 15 days of delivery.

We’re sorry to hear that! Please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund and may request the damaged item be returned in some cases.